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Return Policy

At  yomaxer.com we want you to be fully satisfied with every item that you purchase. If you are not satisfied with a purchase, you may return most items within 30 days from date of purchase for a full refund of the purchase price, minus shipping, handling or other additional charges.

If you are unhappy with your purchase, please contact us immediately we will make it right through either refund, store credit or replacement.

Contact us for the address and instructions for returns before returning an order.


Returns/Exchanges


  1. If you order the wrong size or style please contact us and we will be happy to help you exchange it for the right item.
  2. You are also welcome to return an item that you just don't like. It must be unworn/ unused and in the original packaging. Shipping will not be refunded in this case.
  3. We will process the store credit or refund once we receive the package at our return facility. It may take up to 10 days after it is delivered to us to be checked into our system.
  4. We do not accept returns or exchanges on clearance items. The condition of these items is not guaranteed and they may not contain original packaging.
  5. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  6. We'll process your return and issue you a credit in the same form of payment you used for the purchase.
  7. Please allow 10-15 business days for the credit to appear on your  billing statement.
  8. If you are returning a damaged item, or due to a problem with your order,please contact a Customer Care Representative for further assistance.

 

Contact a Customer Care Representative for assistance. Please have your order number available when you call.
Damaged or defective items
If you receive a damaged or defective item, contact a Customer Care Representative immediately.

Non-refundable items include:

  1. Products that were resold or altered for resale will not be accepted. This includes products that were tagged for resale, even if the tag is removed before returning.
  2. Opened software or kits.
  3. Electronic media products that are not defective (thumb drives and memory cards).


Please contact us for the return address and further information. 

Address:OFFICE 3A-9,12/F.,KAISER CENTRE,NO.18 CENTRE STREET,SAI YING PUN,HONGKONG.
Phone: +852 6728 8935
Email: service@yomaxer.comhq360677073@outlook.com

    

Note


Replacements

  1. If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You may need to return the wrong item with a prepaid shipping label. You must send pictures of the damaged or incorrect item to start the replacement process.
  2. If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.
  3. If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. If you purchased Route Shipping Insurance, you received an email from the third party insurer upon placing your order that provides instructions on how to file a claim. If you did not purchase insurance, we can provide a 50% store credit towards a new item.

Returned to Sender

  1. If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a $5 per item restocking fee taken out of the refund as well.
  2. Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
  3. If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Order for Mugs and Ornaments cannot be canceled or modified at all.

Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties
Our standard refund and replacement policy lasts 60 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.


If you purchased a 180 day warranty, we will replace the item if it breaks due to normal wear and tear within that time frame. You must send pictures through either Facebook or email prior to the last day of the warranty.

If you have an issue not outlined here, please contact us!

 

Address:OFFICE 3A-9,12/F.,KAISER CENTRE,NO.18 CENTRE STREET,SAI YING PUN,HONGKONG.

Phone: +852 6728 8935

Email: service@yomaxer.comhq360677073@outlook.com